Privacy Policy

Last updated: 19 October 2026

Mrs Bouquet Design respects your privacy. This Privacy Policy explains how we handle personal information when you visit mrsbouquet.design, contact us, purchase our products or book our services.

1. Who We Are

Mrs Bouquet Design provides artificial funeral flowers, floral arrangements, home fragrance products and event-decoration hire.

Mrs Bouquet Design is responsible for the personal information it collects and uses in connection with these activities.

For privacy enquiries, contact:

Email: enquiries@mrsbouquet.design
Website: mrsbouquet.design

2. Information We Collect

Depending on your interaction with us, we may collect:

• Your name, email address and telephone number.
• Billing and delivery addresses.
• Details of your purchases, bookings and delivery requirements.
• Personalisation requests and messages for floral tributes.
• Payment confirmations, transaction references and refund records.
• Information you provide in enquiries or other correspondence.
• Your communication and marketing preferences.
• Technical information generated when you visit our website, such as your IP address, browser type and device information.

Please avoid including unnecessary sensitive personal information in order notes, tribute messages or enquiries.

If you provide another person’s details for delivery or a booking, please ensure you are entitled to share them and make this policy available to them where appropriate.

3. How We Use Your Information

We use relevant personal information to:

• Respond to enquiries and provide quotations.
• Process purchases and manage bookings.
• Prepare personalised arrangements.
• Arrange deliveries and communicate about orders.
• Manage payments, cancellations, returns and refunds.
• Provide customer support and resolve complaints.
• Maintain business and financial records.
• Protect our website and help prevent fraud.
• Send marketing communications where permitted.

Providing certain information is necessary to fulfil an order. If essential contact, payment or delivery details are missing, we may be unable to complete your purchase or booking.

4. Our Lawful Bases

We rely on the following lawful bases where applicable:

Contract: To take steps you request before a purchase or booking and to fulfil our agreement with you.

Legal obligation: To meet applicable legal duties, including financial recordkeeping.

Legitimate interests: To respond to enquiries, manage our business, maintain security, prevent fraud and handle disputes, where these interests do not override your rights.

Consent: Where required for activities such as optional cookies or certain marketing communications.

You may withdraw consent at any time by contacting us. Withdrawal does not affect processing carried out lawfully before that point.

5. Payments

When you make a payment through a payment provider, that provider processes your payment information under its own privacy terms.

We use relevant transaction information to confirm payment, fulfil your order, maintain records and manage refunds.

6. Sharing Your Information

Where necessary, we may share relevant information with:

• Payment providers.
• Couriers and delivery partners.
• Website hosting and technical service providers.
• Providers supporting customer communications.
• Accountants, legal advisers and other professional advisers.
• Authorities where disclosure is legally required.

Information is shared only where needed for the relevant purpose or where otherwise permitted by law.

7. Marketing

Where we send promotional communications, we do so in accordance with applicable marketing rules.

You can opt out at any time by using the unsubscribe option provided in a marketing message or emailing enquiries@mrsbouquet.design.

You may still receive essential communications about your orders, deliveries, payments or bookings after opting out of marketing.

8. Cookies

Cookies are small files stored on your device. Cookies and similar technologies may support website functions such as shopping baskets, checkout, preferences and security.

Where optional technologies require consent, we will seek that consent before using them.

You can manage cookies through your browser settings and any cookie controls available on the website. Blocking some cookies may affect website functionality.

9. Keeping Your Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Retention depends on:

• Whether an order, booking or enquiry is ongoing.
• Applicable tax, accounting and other recordkeeping obligations.
• The need to resolve complaints or disputes.
• Relevant periods for bringing or defending legal claims.

Marketing contact information is retained while there is a valid basis for using it. We may keep a limited record of an opt-out to ensure your preference is respected.

When information is no longer needed, it should be securely deleted or anonymised.

10. International Processing

Some service providers may process information outside the UK. Where this involves a restricted international transfer, appropriate safeguards are required under applicable data protection law.

You can contact us for information about international transfers relevant to your personal information and the safeguards that apply.

11. Information Security

We take appropriate measures to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no website, email service or online transmission can be guaranteed completely secure. Please contact us if you believe information relating to your order or account has been compromised.

12. Your Rights

Depending on the circumstances, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict certain uses of your information.
• Object to processing based on legitimate interests.
• Object to direct marketing.
• Receive a portable copy of certain information.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable conditions and exceptions.

To make a request, email enquiries@mrsbouquet.design. We may ask for information to verify your identity before responding.

13. Children’s Privacy

Orders and bookings are intended to be placed by adults aged 18 or over.

If you believe a child has provided personal information directly to us, please contact us so we can review the information and take appropriate action.

14. External Links

Our website may link to third-party websites. Their handling of personal information is governed by their own privacy policies. Please review those policies before submitting information.

15. Questions and Complaints

If you have questions or concerns about your personal information, contact:

enquiries@mrsbouquet.design

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator:

ico.org.uk/make-a-complaint

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website or legal obligations.

The latest version will be published on this page with an updated date.